Introduction
At Happy Mango Processing Industries, we are committed to providing our customers with the highest quality mangoes. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which refunds are provided.
1. Eligibility for Refunds
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, you are eligible for a refund or replacement. Please contact us within 24 hours of receiving your order.
- Perishable Nature: Due to the perishable nature of our products, we do not accept returns for mangoes unless they are damaged or incorrect upon delivery.
2. Reporting a Problem
- Contact Us: To report a problem with your order, please contact our customer service team within 24 hours of receiving your shipment. You can reach us at:
- Email: support@happymango.com
- Phone: +880-123-4567
- Provide Details: Please provide your order number, a description of the issue, and photos of the damaged or incorrect product.
3. Refund Process
- Evaluation: Once we receive your complaint, we will evaluate the issue based on the information provided.
- Approval: If your request is approved, we will process your refund or replacement.
- Refund Method: Refunds will be issued using the original method of payment. It may take up to 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
4. Replacement
- Option for Replacement: If you prefer, we can send a replacement product instead of issuing a refund. The replacement will be processed and shipped as soon as possible.
5. Non-Refundable Items
- Gift Cards: Gift cards purchased from Happy Mango Processing Industries are non-refundable.
- Promotional Items: Items received as part of a promotional offer or free gift are not eligible for refunds.
6. Shipping Costs
- Responsibility: If the return is due to our error (damaged or incorrect product), we will cover the shipping costs for the return and replacement. Otherwise, shipping costs are non-refundable.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy. We encourage you to review this Refund Policy periodically to stay informed about our policies.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Happy Mango Processing Industries
Email: support@happymango.com
Phone: +8801979988303
By purchasing from Happy Mango Processing Industries, you agree to this Refund Policy. Thank you for choosing Happy Mango Processing Industries.